Frequently Asked Questions
Ordering & Shipping
Q: How can I place an order? A: Ordering is easy! Simply browse our collection, select the items you love, and add them to your cart. Proceed to checkout, fill in your details, and finalize your purchase securely. Please allow up to 5 business days for the item to be shipped, let us know if it need to be rushed will do our best to work with you!
Q: What are your shipping options? A: We offer expedited shipping options. Shipping times and costs may vary based on your location and the items in your order. You can find detailed shipping information during the checkout process.
Q: Do you ship internationally? A: Yes, we do ship internationally. Please note that international shipping may incur additional fees and longer delivery times due to customs processes.
Products & Materials
Q: What materials are used in your metal art pieces? A: Our metal art pieces are crafted using high-quality steel, and other durable metals. Each piece is handcrafted by us to ensure quality and uniqueness.
Q: Are your products suitable for outdoor use? A: Yes, our metal art pieces are designed to withstand outdoor conditions. However, it's recommended to check the product description or contact us directly for specific outdoor suitability details. Matte black is the most durable finish for outdoors, clear coat would be the least.
Returns & Exchanges
Q: What is your return policy? A: We want you to be satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 15 days of receiving your item for information on returns or exchanges.
Q: How do I initiate a return or exchange? A: To start a return or exchange process, please reach out to our customer service team with your order details. Exchanges are free, please ship the item back and let us know what you would like to exchange it for. Returns are easy but subject to a 10% restocking fee as well as the return postage, we do not refund the shipping amount.
Account & Support
Q: How can I contact customer support? A: You can reach our customer support team by emailing email@example.com or filling out the contact form on our website. We aim to respond to inquiries within 24-48 hours.